When having the report sent to you via email, please use an email account off your mail server with your hosting company.
Some mail servers do not interpret the report correctly, and we have tested the reports with no error off our mail servers.
If you are unsure of your IP address, consult the Customer Information email sent to you when you setup your account.
To determine your IP address on a Windows based computer:
- Open a DOS window.
- Type: PING (yourdomainname)
i.e. PING WWW.YOURHOST.NET
- Copy the IP address to which it resolves.
Examples
Submitting a month request:
User Name: rsmith
Password: lament
IP Address: 255.255.255.1
Contact Email: rob@bigbob.com
Platform: NT
Time Frame: Last 30 days
Save To: Website
Errors
If you receive an e-mail stating your request could not be processed, it's usally caused by the WebTrends server not being able to communicate with InterNIC. Try your request an hour or so later.
If you receive an e-mail stating your user name or password are incorrect, please try resubmitting your request making sure to watch for CaSe.
If you receive an e-mail stating your domain was invalid, it means your domain was either not found in the InterNIC whois, or InterNIC does not have your site pointing to your hosts domain name servers.
